Customer.io Pricing 2026: What You Pay
Customer.io’s official 2026-10-21 capture in USD lists Essentials starting at $100/mo billed monthly for 5k profiles with 1M emails/month, Premium from $1,000/mo billed yearly with 10 object types and elevated AI Agent limits, and Enterprise via sales.
Captured USD prices by tier
| Plan | Captured starting price | Captured scope |
|---|---|---|
| Essentials | From $100/mo billed monthly | 5k profiles (people + objects), AI Agent with core execution skills, 1M emails/month, 2 object types, visual workflow builder, email and community support, basic data integrations |
| Premium | From $1,000/mo billed yearly | Everything in Essentials plus custom profile volume and pricing, custom email volume and pricing, 10 object types, elevated Agent limits plus custom skills, Daily Routines (scheduled tasks), premium data integrations |
| Enterprise | Contact sales | Everything in Premium plus best pricing on profile and email volume, custom Agent limits and execution skills, priority technical support, migration support, dedicated Customer Success Manager, priority threading |
Captured plan boundaries
| Captured boundary | Captured scope |
|---|---|
| AI Agent sessions | Standard / Elevated / Custom by tier |
| Persistent Memory | Included on all tiers |
| Core Execution Skills | Included on all tiers |
| Custom Execution Skills | 3 on Essentials, 10 on Premium, custom on Enterprise |
| Routines | 3 on Essentials, 10 on Premium, custom on Enterprise |
| Journeys | LLM actions, visual workflow builder, cross-channel campaign automation, send-time optimization, in-app message suggestions, API-triggered — included on all tiers |
| Anonymous messages | Not included on Essentials, unlimited on Premium and Enterprise |
| Integrations | 100+ integrations |
Captured billing and no-inference rules
The captured Essentials tier starts at $100/mo billed monthly for 5k profiles with 1M emails per month, 2 object types, a visual workflow builder, and basic data integrations. Premium from $1,000/mo billed yearly adds custom profile and email volume pricing, 10 object types, elevated Agent limits with custom skills, Daily Routines for scheduled tasks, and premium data integrations.
The AI Agent operates in beta across all tiers with Standard sessions on Essentials, Elevated on Premium, and Custom on Enterprise. Persistent Memory and Core Execution Skills are included everywhere, while Custom Execution Skills scale 3, 10, custom, and Routines scale 3, 10, custom across the tiers.
Journeys include LLM actions, visual workflow builder, cross-channel campaign automation, send-time optimization, in-app message suggestions, and API-triggered messaging on all tiers. Anonymous messages are not included on Essentials but are unlimited on Premium and Enterprise, and 100+ integrations are supported.
Exact per-contact pricing beyond the starting tiers, per-object pricing breakdowns, taxes, and nonpublic discounts are not inferred.
Pricing and no-inference rules
Exact per-contact pricing beyond the starting tiers, per-object pricing breakdowns, taxes, and nonpublic discounts are not inferred.
Current Customer.io offers
Dealuva publishes offers only after checking them against official sources.
Check the Best Deals page for current verified offers.