Zoho CRM Pricing 2026: What You Actually Pay
Zoho CRM’s official rendered UK capture lists Standard at £12 per user/month, Professional at £18, Enterprise at £35, Ultimate at £42, and a Free Edition for up to three users. Workflow, AI, CPQ, automation, orchestration, customization, portal, consulting, and migration boundaries are retained.
Captured GBP plans
| Plan | Captured price | Positioning |
|---|---|---|
| Free Edition | £0 for up to 3 users | Starter CRM kit |
| Standard | £12/user/month | Essentials and AI agents |
| Professional | £18/user/month | Automation and AI |
| Enterprise | £35/user/month | Deep customization |
| Ultimate | £42/user/month | Bespoke services |
Captured CRM boundaries
| Boundary | Free | Standard | Professional | Enterprise | Ultimate |
|---|---|---|---|---|---|
| Leads, deals, workflows, reports, mobile app | Included | Included | Included | Included | Included |
| Workflows and assignment rules | Included | Included | Included | Included | Included |
| AI agents and cadences | Included | Included | Included | Included | Included |
| Reports, dashboards, forecasting | Basic | Included | Included | Included | Enhanced |
| Self-service kiosks | Not included | Included | Included | Included | Included |
| CPQ and email intelligence | Not included | Not included | Included | Included | Included |
| Process automation, widgets, inventory, Google Ads | Not included | Not included | Included | Included | Included |
| AI sales assistant and journey orchestration | Not included | Not included | Not included | Included | Included |
| Territory management, custom functions, wizards, portals | Not included | Not included | Not included | Included | Included |
| Consulting, migration, custom AI/ML, data preparation | Not included | Not included | Not included | Not included | Included |
Billing and no-inference rules
The Free Edition remains free for up to three users and includes leads, deals, workflows, reports, and mobile access. Local VAT or GST is charged in addition to listed plan prices.
Standard includes workflows, assignment rules, AI agents, cadences, reports, dashboards, forecasting, and self-service kiosks. Professional adds CPQ, email intelligence, process automation, widgets, inventory, and Google Ads integration. Enterprise adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards, and customer portals. Ultimate adds enhanced limits, consulting, migration assistance, custom AI/ML, and data preparation.
Separate monthly/annual-state prices, taxes, checkout totals, currency conversion, user overages, AI usage limits, custom AI/ML pricing, consulting and migration scope, and regional payment rules are not inferred.
Current Zoho CRM offers
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