Intercom Pricing 2026: What You Pay
Intercom’s official 2026-10-21 capture in USD lists Essential at $19 per seat/mo (shown with $29 struck and a New customers save 35% note), Advanced at $85, and Expert at $132, with the Fin AI Agent included on all plans from $0.99 per Fin outcome.
Captured USD prices (per seat)
| Plan | Captured per-seat price | Captured scope |
|---|---|---|
| Essential | $19 per seat/mo (shown with $29 struck and a New customers save 35% note) | Fin for service, sales, and ecommerce; Messenger; shared inbox and ticketing; pre-built reports; public help center |
| Advanced | $85 per seat/mo | Every Essential feature plus multiple team inboxes, workflows automation builder, round robin assignment, private and multilingual help center, and 20 free Lite seats |
| Expert | $132 per seat/mo | Every Advanced feature plus SSO and identity management, HIPAA support, SLAs, and multibrand Messenger |
| Fin AI Agent | From $0.99 per Fin outcome | Included across all plans as the AI agent layer |
Captured plan boundaries
| Captured boundary | Captured scope |
|---|---|
| Essential | Fin AI Agent included; customer support for individuals, startups, and small businesses |
| Advanced adds | Multiple team inboxes; workflows automation builder; round robin assignment; private and multilingual help center; 20 free Lite seats |
| Expert adds | SSO and identity management; HIPAA support; service level agreements; multibrand Messenger |
| Add-on captured | Proactive Support Plus at $99/mo with Posts, Checklists, Product Tours, Surveys, and Series campaign builder |
Captured billing and no-inference rules
| Billing boundary | Captured rule |
|---|---|
| Billing toggle | Billed annually or Billed monthly options displayed |
| New-customer offer | Essential card displays a New customers save 35% note with the struck $29 price |
| Fin pricing | Priced per resolved outcome from $0.99 per Fin outcome |
| Estimator | Get an estimate widget computes team cost from your needs |
Pricing and no-inference rules
The captured per-seat prices are Essential $19 per seat/mo with the $29 price struck and a New customers save 35% note, Advanced $85 per seat/mo, and Expert $132 per seat/mo. Every plan includes the Fin AI Agent, priced from $0.99 per Fin outcome, and the billing page offers billed annually and billed monthly options.
Essential covers Fin for service, sales, and ecommerce, Messenger, a shared inbox and ticketing system, pre-built reports, and a public help center. Advanced adds multiple team inboxes, the workflows automation builder, round robin assignment, a private and multilingual help center, and 20 free Lite seats. Expert adds SSO and identity management, HIPAA support, SLAs, and multibrand Messenger.
The Proactive Support Plus add-on is captured at $99/mo with Posts, Checklists, Product Tours, Surveys, and the Series campaign builder, and an estimate widget computes team cost from entered needs.
GBP or other non-USD prices, the non-discounted monthly-billed prices for each tier, Lite seat overage pricing, Fin outcome volume discounts, taxes, and nonpublic discounts are not inferred.
Current Intercom offers
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Check the Best Deals page for current verified offers.