Freshdesk Pricing 2026: What You Pay
Freshdesk’s official 2026-10-21 capture lists Growth at $19/agent/month billed annually, Pro at $55, and Enterprise at $89. The page also shows a 20% annual savings control, Freddy AI/Copilot add-ons, day passes, connector tasks, and MCP action prices.
Captured USD plans
| Plan | Captured annual boundary | Captured positioning |
|---|---|---|
| Growth | $19/agent/month, billed annually | Launch AI-powered service over email |
| Pro | $55/agent/month, billed annually | Scale AI-powered service across the business; most popular |
| Enterprise | $89/agent/month, billed annually | Enterprise-grade, AI-powered service |
Captured Freddy AI and usage add-ons
| Add-on or usage boundary | Captured price |
|---|---|
| Additional Freddy AI Agent sessions | $49/100 sessions |
| Freddy AI Agent included allowance | First 500 sessions on Growth, Pro, and Enterprise |
| Day passes | Growth $2/pass; Pro $7/pass; Enterprise $12/pass |
| Connector app tasks | $80/5,000 tasks |
| MCP actions | $15/1,000 actions |
| Freddy AI Copilot | $29/agent/month on Pro and Enterprise |
Captured plan boundaries
| Boundary | Growth | Pro | Enterprise |
|---|---|---|---|
| Freddy AI Agent allowance | First 500 sessions | First 500 sessions | First 500 sessions |
| Ticketing/shared inbox | Included | Included through Growth | Included through Growth |
| Customer portal/knowledge base | Included | Included through Growth | Included through Growth |
| Analytics/reporting | Out-of-the-box analytics/reporting | Custom dashboards/reporting | Included through Pro |
| Threads and tasks | Included | Included through Growth | Included through Growth |
| Roles and permissions | Included | Included through Growth | Included through Growth |
| Multilingual helpdesk | Not included | Included | Included through Pro |
| Intelligent routing | Not shown | Included | Included through Pro |
| Multiple SLA policies | Not shown | Included | Included through Pro |
| External collaborators | Not shown | Included; 5,000 collaborators shown | Included through Pro |
| Freddy AI Insights | Not shown | Not shown | Included |
| Skill-based routing | Not shown | Not shown | Included |
| Sandbox | Not shown | Not shown | Included |
| Audit logs | Not shown | Not shown | Included |
| Allowed domains/IP whitelisting | Not shown | Not shown | Included |
| SAML SSO | Not shown | Included | Included |
| Role-based access control | Included | Included | Included |
Captured billing and no-inference rules
| Billing boundary | Captured rule |
|---|---|
| Billing controls | Save 20% Annually; Monthly toggle displayed |
| Captured prices | Annual-state prices only |
| Paid trial | Try it free on Growth, Pro, and Enterprise |
| Monthly prices | Not retained; not inferred |
Pricing and no-inference rules
The captured annual-state prices are Growth at $19/agent/month, Pro at $55/agent/month, and Enterprise at $89/agent/month, all billed annually. The page shows Save 20% Annually and a Monthly toggle, but monthly prices are absent from the retained annual render.
Growth includes Freddy AI Agent with the first 500 sessions, ticketing/shared inbox, customer portal, knowledge base, out-of-the-box reporting, threads/tasks, and roles/permissions. Pro adds a multilingual helpdesk, custom dashboards/reporting, intelligent routing, multiple SLA policies, external collaborators, and Freddy AI Copilot at $29/agent/month.
Enterprise includes Pro scope plus access to all AI/helpdesk features, Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains/IP whitelisting, and Freddy AI Copilot at $29/agent/month. The comparison shows 5,000 external collaborators included on Pro and Enterprise.
Add-ons retain additional AI Agent sessions at $49/100 sessions; day passes at $2/$7/$12 per pass by plan; connector app tasks at $80/5,000 tasks; and MCP actions at $15/1,000 actions. Monthly prices, annual totals, taxes, totals, conversion, nonpublic discounts, undisclosed quotas, and regional payment rules are not inferred.
Current Freshdesk offers
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