Freshdesk 2026년 요금: 실제 지불 금액
2026년 10월 22일 공식 캡처는 Growth를 연간 결제 $19/에이전트/월, Pro를 $55, Enterprise를 $89로 표시합니다. 페이지에는 연간 20% 절약, Freddy AI/Copilot 애드온, day pass, connector/MCP 액션 가격도 표시됩니다.
캡처된 USD 플랜
| Plan | Captured annual boundary | Captured positioning |
|---|---|---|
| Growth | $19/agent/month, billed annually | Launch AI-powered service over email |
| Pro | $55/agent/month, billed annually | Scale AI-powered service across the business; most popular |
| Enterprise | $89/agent/month, billed annually | Enterprise-grade, AI-powered service |
캡처된 Freddy AI 애드온과 사용량 경계
| Add-on or usage boundary | Captured price |
|---|---|
| Additional Freddy AI Agent sessions | $49/100 sessions |
| Freddy AI Agent included allowance | First 500 sessions on Growth, Pro, and Enterprise |
| Day passes | Growth $2/pass; Pro $7/pass; Enterprise $12/pass |
| Connector app tasks | $80/5,000 tasks |
| MCP actions | $15/1,000 actions |
| Freddy AI Copilot | $29/agent/month on Pro and Enterprise |
캡처된 플랜 경계
| Boundary | Growth | Pro | Enterprise |
|---|---|---|---|
| Freddy AI Agent allowance | First 500 sessions | First 500 sessions | First 500 sessions |
| Ticketing/shared inbox | Included | Included through Growth | Included through Growth |
| Customer portal/knowledge base | Included | Included through Growth | Included through Growth |
| Analytics/reporting | Out-of-the-box analytics/reporting | Custom dashboards/reporting | Included through Pro |
| Threads and tasks | Included | Included through Growth | Included through Growth |
| Roles and permissions | Included | Included through Growth | Included through Growth |
| Multilingual helpdesk | Not included | Included | Included through Pro |
| Intelligent routing | Not shown | Included | Included through Pro |
| Multiple SLA policies | Not shown | Included | Included through Pro |
| External collaborators | Not shown | Included; 5,000 collaborators shown | Included through Pro |
| Freddy AI Insights | Not shown | Not shown | Included |
| Skill-based routing | Not shown | Not shown | Included |
| Sandbox | Not shown | Not shown | Included |
| Audit logs | Not shown | Not shown | Included |
| Allowed domains/IP whitelisting | Not shown | Not shown | Included |
| SAML SSO | Not shown | Included | Included |
| Role-based access control | Included | Included | Included |
캡처된 결제 및 추론 금지 규칙
| Billing boundary | Captured rule |
|---|---|
| Billing controls | Save 20% Annually; Monthly toggle displayed |
| Captured prices | Annual-state prices only |
| Paid trial | Try it free on Growth, Pro, and Enterprise |
| Monthly prices | Not retained; not inferred |
가격 및 추론 금지 규칙
캡처된 연간 상태 가격은 Growth $19/에이전트/월, Pro $55/에이전트/월, Enterprise $89/에이전트/월이며 모두 연간 결제입니다. 페이지는 Save 20% Annually와 Monthly 토글을 표시하지만 보관된 연간 렌더에는 월간 가격이 없습니다.
Growth는 첫 500세션이 포함된 Freddy AI Agent, ticketing/shared inbox, customer portal/knowledge base, 기본 analytics, threads/tasks, roles/permissions를 포함합니다. Pro는 다국어 helpdesk, custom dashboards/reporting, intelligent routing, 다중 SLA policy, external collaborators, 에이전트당 월 $29 Freddy AI Copilot를 추가합니다.
Enterprise는 Pro 범위에 모든 AI/helpdesk 기능, Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains/IP whitelisting, 에이전트당 월 $29 Freddy AI Copilot를 추가합니다. 비교표는 Pro와 Enterprise에 5,000 collaborators가 포함된다고 표시합니다.
애드온은 추가 AI Agent 세션 $49/100세션, 플랜별 day pass $2/$7/$12, connector app tasks $80/5,000 tasks, MCP actions $15/1,000 actions를 유지합니다. 월간 가격, 연간 총액, 세금, 환전, 비공개 할인, 미표시 한도, 지역 결제 규칙은 추론하지 않습니다.
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