FreshService Pricing 2026: What You Pay
FreshService's official server-rendered capture of 2026-10-23 lists Starter at $19 per agent/month billed annually, Growth at $49, Pro at $99, and Enterprise with custom pricing. Freddy AI Copilot is available at $29 per agent/month on all plans. Enterprise includes Freddy AI Agent and Insights at no extra cost. ITSM feature and portal boundaries are retained.
Captured USD plan prices
| Plan | Monthly (per agent) | Key features |
|---|---|---|
| Starter | $19/agent/month billed annually | Incident management, knowledge management, task management, support portal |
| Growth | $49/agent/month billed annually | Everything in Starter plus service catalog, SLA management, on-call management, cloud management |
| Pro | $99/agent/month billed annually | Everything in Growth plus problem management, change management, major incident management, workload management, release management, employee journeys |
| Enterprise | Custom | Everything in Pro plus sandbox, audit logs, Freddy AI Agent (Classic), Freddy AI Insights, up to 50 portals |
Captured AI add-on pricing
| AI add-on | Price | Availability |
|---|---|---|
| Freddy AI Copilot | $29/agent/month | Available on all plans |
| Freddy AI Agent (Classic) | Included in Enterprise | Enterprise only |
| Freddy AI Insights | Included in Enterprise | Enterprise only |
Captured feature boundaries
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Channels (email, phone, chat, widget) | Included | Included | Included | Included |
| ServiceBot on MS Teams and Slack | Included | Included | Included | Included |
| Incident management | Included | Included | Included | Included |
| Knowledge management | Included | Included | Included | Included |
| Task management | Included | Included | Included | Included |
| CSAT surveys | Included | Included | Included | Included |
| Support portals | 1 portal | 1 portal | Up to 50 portals | Up to 50 portals |
| SLA management | Not included | Included | Included | Included |
| Service catalog | Not included | Included | Included | Included |
| MSP mode (multi-client portals) | Not included | Not included | Included | Included |
| Problem management | Not included | Not included | Included | Included |
| Change management (CAB) | Not included | Not included | Included | Included |
| Intelligent routing (availability and load) | Not included | Not included | Included | Included |
| Release management | Not included | Not included | Included | Included |
| Workload management | Not included | Not included | Included | Included |
| Experience Level Agreements (XLAs) | Not included | Not included | Included | Included |
| Sandbox environment | Not included | Not included | Not included | Included |
| Audit logs | Not included | Not included | Not included | Included |
Captured pricing and billing notes
All plans are billed per agent per month; annual billing is shown as the default with monthly billing also available.
Freddy AI Copilot is available as a paid add-on at $29 per agent per month on all plans.
Enterprise includes Freddy AI Agent (Classic) and Freddy AI Insights at no extra cost.
FreshService is trusted by 74,000+ businesses worldwide.
The Enterprise plan requires contacting sales for custom pricing.
Pricing and no-inference rules
All prices, feature boundaries, and add-on details on this page are copied from the official FreshService pricing capture dated 2026-10-23; no rate, limit, or feature has been inferred or projected beyond what the capture lists.
Current FreshService offers
Dealuva publishes only offers verified against official sources.
Captured comparison highlights
| Captured comparison highlight | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Support portals | 1 portal | 1 portal | Up to 50 portals | Up to 50 portals |
| SLA management | Not included | Included | Included | Included |
| MSP mode | Not included | Not included | Included | Included |
| Sandbox environment | Not included | Not included | Not included | Included |
Check the Best Deals page for current verified offers.