Tarifs FreshService 2026 : Ce Que Vous Payez
La capture officielle rendue côté serveur de FreshService datée du 23/10/2026 affiche Starter à 19 USD par agent/mois facturé annuellement, Growth à 49 USD, Pro à 99 USD, et Enterprise à prix personnalisé. Freddy AI Copilot est disponible à 29 USD par agent/mois sur tous les forfaits. Enterprise inclut Freddy AI Agent et Insights sans coût supplémentaire. Les limites de fonctionnalités ITSM et de portails sont conservées.
Prix capturés en USD
| Plan | Monthly (per agent) | Key features |
|---|---|---|
| Starter | $19/agent/month billed annually | Incident management, knowledge management, task management, support portal |
| Growth | $49/agent/month billed annually | Everything in Starter plus service catalog, SLA management, on-call management, cloud management |
| Pro | $99/agent/month billed annually | Everything in Growth plus problem management, change management, major incident management, workload management, release management, employee journeys |
| Enterprise | Custom | Everything in Pro plus sandbox, audit logs, Freddy AI Agent (Classic), Freddy AI Insights, up to 50 portals |
Prix des modules IA capturés
| AI add-on | Price | Availability |
|---|---|---|
| Freddy AI Copilot | $29/agent/month | Available on all plans |
| Freddy AI Agent (Classic) | Included in Enterprise | Enterprise only |
| Freddy AI Insights | Included in Enterprise | Enterprise only |
Limites de fonctionnalités capturées
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Channels (email, phone, chat, widget) | Included | Included | Included | Included |
| ServiceBot on MS Teams and Slack | Included | Included | Included | Included |
| Incident management | Included | Included | Included | Included |
| Knowledge management | Included | Included | Included | Included |
| Task management | Included | Included | Included | Included |
| CSAT surveys | Included | Included | Included | Included |
| Support portals | 1 portal | 1 portal | Up to 50 portals | Up to 50 portals |
| SLA management | Not included | Included | Included | Included |
| Service catalog | Not included | Included | Included | Included |
| MSP mode (multi-client portals) | Not included | Not included | Included | Included |
| Problem management | Not included | Not included | Included | Included |
| Change management (CAB) | Not included | Not included | Included | Included |
| Intelligent routing (availability and load) | Not included | Not included | Included | Included |
| Release management | Not included | Not included | Included | Included |
| Workload management | Not included | Not included | Included | Included |
| Experience Level Agreements (XLAs) | Not included | Not included | Included | Included |
| Sandbox environment | Not included | Not included | Not included | Included |
| Audit logs | Not included | Not included | Not included | Included |
Notes de prix capturées
Tous les forfaits sont facturés par agent par mois ; la facturation annuelle est affichée par défaut avec la facturation mensuelle également disponible.
Freddy AI Copilot est disponible en module payant à 29 USD par agent par mois sur tous les forfaits.
Enterprise inclut Freddy AI Agent (Classic) et Freddy AI Insights sans coût supplémentaire.
FreshService est adopté par plus de 74 000 entreprises dans le monde.
Le forfait Enterprise nécessite de contacter les ventes pour une tarification personnalisée.
Règles de prix
Tous les prix, limites de fonctionnalités et détails de modules de cette page sont copiés de la capture officielle des tarifs FreshService datée du 23/10/2026 ; aucun tarif, limite ni fonctionnalité n'a été déduit ou projeté au-delà de ce que la capture affiche.
Offres actuelles de FreshService
Dealuva publie uniquement des offres vérifiées auprès de sources officielles.
Points saillants de comparaison capturés
| Point saillant capturé | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Portails de support | 1 portail | 1 portail | Jusqu'à 50 portails | Jusqu'à 50 portails |
| Gestion des SLA | Non inclus | Inclus | Inclus | Inclus |
| Mode MSP | Non inclus | Non inclus | Inclus | Inclus |
| Environnement sandbox | Non inclus | Non inclus | Non inclus | Inclus |
Consultez la page Meilleures Offres pour les offres vérifiées actuelles.