Precios de Zendesk 2026: lo que realmente pagas
La captura GBP oficial del 2026-10-19 muestra Support Team a £15 por agente/mes pagado anualmente, Suite Team a £45 y Suite Professional a £89. Se conservan precios de add-ons, límites de plan, avisos de uso, reglas de prueba y límites de facturación sin inferencias.
Planes GBP y add-ons capturados
| Elemento | Límite de precio capturado | Alcance capturado |
|---|---|---|
| Support Team | £15 per agent/month paid yearly | Email, ticketing, routing, analytics, responses, context, automations, triggers |
| Suite Team | £45 per agent/month paid yearly | AI agents, knowledge-base AI, Action Builder, omnichannel, messaging, chat, telephony |
| Suite Professional | £89 per agent/month paid yearly | Admin copilot, App Builder, writing tools, quick reports, skills routing, IVR |
| Suite Enterprise + Copilot | Talk to Sales | Intelligent triage, auto assist, voice generative AI, approvals, sandbox, custom roles |
| Copilot add-on | £40 per agent/month paid yearly | AI assistance add-on |
| Workforce Engagement Bundle | £40 per agent/month paid yearly | Workforce engagement add-on |
| Contact Center add-on | £72 per agent/month paid yearly | Contact-centre add-on |
Límites capturados de planes
| Límite | Support Team | Suite Team | Suite Professional | Enterprise |
|---|---|---|---|---|
| Email and ticketing essentials | Included | Included | Included | Included |
| AI agents and knowledge-base AI | Not included | Included | Included | Included |
| Action Builder and omnichannel routing | Not included | Included | Included | Included |
| Messaging, live chat, and telephony | Not included | Included | Included | Included |
| Admin copilot and App Builder | Not included | Not included | Included | Included |
| AI writing tools and quick reports | Not included | Not included | Included | Included |
| Skills-based routing and IVR menus | Not included | Not included | Included | Included |
| Intelligent triage and auto assist | Not included | Not included | Not included | Included |
| Approval workflows and sandbox | Not included | Not included | Not included | Included |
| Customised agent roles | Not included | Not included | Not included | Included |
Reglas de facturación, pruebas y no inferencia
Zendesk describe precios basados principalmente en asientos por agente y mes. App Builder, Action Builder y Voice pueden cobrarse por consumo superior a las asignaciones, y los add-ons opcionales se facturan aparte. Las suscripciones pueden ser mensuales, anuales o plurianuales; el pago mensual suele costar más y el anual suele tener descuento.
La prueba general es de 14 días en Customer Service Suite Professional con Copilot incluido por defecto y acceso de evaluación a IA. El programa Startups indica una prueba de Suite de seis meses para startups iniciales con hasta 50 agentes. La compra online suele hacerse con tarjeta; la compra asistida por ventas puede ofrecer facturas, con débito directo, tarjeta, PayPal, USD, EUR, GBP y BRL.
Precios mensuales, plurianuales, impuestos, totales, conversión de divisa, asignaciones y excesos por resolución automatizada, precio Enterprise, elegibilidad startup, disponibilidad de add-ons, elegibilidad de factura y prorrateo exacto no se muestran ni se infieren.
Ofertas actuales de Zendesk
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