Zendesk 2026年定价：你实际支付多少
2026-10-19官方GBP采集显示Support Team按年付为£15/客服/月，Suite Team为£45，Suite Professional为£89。附加项价格、方案边界、用量提示、试用规则与不推断账单边界均保留。
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采集的GBP方案与附加项
| 项目 | 采集到的价格边界 | 采集到的范围 |
|---|---|---|
| Support Team | £15 per agent/month paid yearly | Email, ticketing, routing, analytics, responses, context, automations, triggers |
| Suite Team | £45 per agent/month paid yearly | AI agents, knowledge-base AI, Action Builder, omnichannel, messaging, chat, telephony |
| Suite Professional | £89 per agent/month paid yearly | Admin copilot, App Builder, writing tools, quick reports, skills routing, IVR |
| Suite Enterprise + Copilot | Talk to Sales | Intelligent triage, auto assist, voice generative AI, approvals, sandbox, custom roles |
| Copilot add-on | £40 per agent/month paid yearly | AI assistance add-on |
| Workforce Engagement Bundle | £40 per agent/month paid yearly | Workforce engagement add-on |
| Contact Center add-on | £72 per agent/month paid yearly | Contact-centre add-on |
采集到的方案边界
| 边界 | Support Team | Suite Team | Suite Professional | Enterprise |
|---|---|---|---|---|
| Email and ticketing essentials | Included | Included | Included | Included |
| AI agents and knowledge-base AI | Not included | Included | Included | Included |
| Action Builder and omnichannel routing | Not included | Included | Included | Included |
| Messaging, live chat, and telephony | Not included | Included | Included | Included |
| Admin copilot and App Builder | Not included | Not included | Included | Included |
| AI writing tools and quick reports | Not included | Not included | Included | Included |
| Skills-based routing and IVR menus | Not included | Not included | Included | Included |
| Intelligent triage and auto assist | Not included | Not included | Not included | Included |
| Approval workflows and sandbox | Not included | Not included | Not included | Included |
| Customised agent roles | Not included | Not included | Not included | Included |
账单、试用与不推断规则
Zendesk将定价描述为主要按客服席位每月计费。App Builder、Action Builder和Voice可能按超出方案额度的用量计费，可选附加项单独计费。订阅可按月、按年或多年付款；月付通常更贵，年付通常有折扣。
通用试用为14天，可在Customer Service Suite Professional中使用，默认包含Copilot，并提供AI评估访问。初创企业计划列出面向早期初创公司、最多50名客服的6个月Suite试用。在线购买通常使用信用卡；销售协助购买可能支持发票，并列出银行直接借记、卡、PayPal、USD、EUR、GBP和BRL。
月付方案价格、多年价格、税费、结账总额、货币换算、自动解决额度与超额单价、Enterprise价格、初创资格、附加项可用性、发票资格和精确按比例计费均未展示，也不做推断。
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